Privacy Policy

Who we are
Our website address is https://www.softenyoursole.com/.

Customer Care
Prompt, quality customer service is our top priority. If you have any questions, concerns, or feedback, you can reach us at softenyoursole@gmail.com and expect a prompt reply.

Wholesale Inquiries
If you are a retailer and want to promote your business and take it to the next level with any of our fabulous products,
contact us via our contact form or email softenyoursole@gmail.com for our wholesale price list or get a quote for a custom order.

Payment Methods
We currently accept Credit/Debit Cards credit cards through Etsy. If you are having difficulty paying for your products through our online storefront, please contact us and we will do everything we can to resolve the issue.

Privacy Notice
We do not disseminate, share, trade, or sell any of your information, including name, email, and personal details to any third party for any reason. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Collection of Personal Information
When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you consent by using it in the manner described in this policy. You may withdraw your consent for the collection of your personal information as well as learn how any collected information can be deleted or changed by emailing us at softenyoursole@gmail.com.

Type of Information Collected
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How Information is Collected
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why Information is Collected
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How Site Visitor's Information is Stored, Used, Shared, and Disclosed
Our company is hosted on the Mailchimp.com and Etsy.com platforms. Etsy.com  provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Mailchimp.com or Etsy.com’s data storage, databases, and the general platform applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Etsy.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communicating with Site Visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, and postal mail.

Cookies
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. 

Industry regulatory disclosure requirements
All health statements presented on the website are for informational purposes only and should not replace advice or information received by a licensed medical professional. Products sold here are not intended to cure or treat disease and illness.